① Add a product to the cart: You can delete it, but if you want to add a quantity, please return to the product page and change the quantity.

② Check the various consent/approval items

③Click the checkout button to go to the customer information input screen

④Enter customer information

• Confirm your order details. If you wish to change your order details, click the bag icon in the upper right corner to return to your cart.
• Enter contact information, shipping address, and payment information
  If you would like the item to be shipped to an address different from your own address, enter the desired shipping address in the shipping address field. For Google pay and Paypal, entering details can be omitted.
• Choose a payment method
  If you wish to change your billing address, you must do so before entering your card information. Please note that once all card information is entered and the enter key is pressed, the payment will be completed immediately.

⑤Pay now and click the payment button of your choice to complete your order.

⑥Confirm your order confirmation email
Please be sure to check your email for ``Confirmation of order details Order number: #0000.'' If you do not receive an email, your order may not have been completed. We apologize for the inconvenience, but please contact us using the inquiry form.

1. Cancellation after order In principle, we do not accept cancellations after ordering, but if it is unavoidable, please let us know as soon as possible using the return inquiry form. We will only respond if the shipping process has not been completed.

2. Regarding adding products after placing an order Due to system reasons, we are unable to accept additions of products after placing an order. Please cancel the order and place a new order, or place a separate order for the additional items and place the order again. Regarding bundling, we will only accept products that have not yet been shipped.

3. Cooling-off According to the Specified Commercial Transactions Law, mail-order sales are not subject to the cooling-off system.

4. Please check the return policy regarding returns.

・Payment by credit card /VISA・MASTER CARD・American Express・JCB

・Others/Google Pay・Apple Pay・Deferred payment Paidy (convenience store payment)・PayPal・PayPay

If you select credit card as your payment method, your card information will be instantly confirmed online. We will ship the item as soon as we receive approval from the credit card company.

*Credit card information, customer personal information, and purchasing information are encrypted using SSL.
We have established a privacy policy to ensure security so that your information will not be leaked to others.
*Cash on delivery not available
*Receipts can be downloaded from the "Print Receipt Button" on the order completion screen or the link in the "Order Confirmation Email".
*The statement will clearly state "至善堂 SHIZENDO".

Shipping charges and product specifications are stipulated only by Shizendo. Prices may vary when ordering in-store or by phone.

1.Honshu, Shikoku, Kyushu region

Shipping service for single orders of 11,000 yen or more including tax. Less than 11,000 yen including tax: 770 yen (tax included) ・Total product weight (excluding packaging materials) less than 100g ・Thickness 3cm or less ・Up to A4 size: 360 yen (tax included)

・Products marked as "factory direct item (separate shipping)" require an additional shipping fee of 1,100 yen (tax included).

・Please contact us for packages over 10 kg.

2. Okinawa, Hokkaido, and remote island areas

Shipping service available for single orders of 33,000 yen or more including tax. Less than 33,000 yen (including tax): 1,760 yen (including tax)

・Total product weight (excluding packaging materials) less than 100g ・Thickness: 3 cm or less ・Up to A4 size: 360 yen (including tax)

・Products marked as ``factory direct delivery (separate delivery)'' require an additional shipping fee of 2,200 yen (including tax).

・Please contact us for packages over 10 kg.

About shipping

1.Sagawa Express, Yamato Transport, Japan Post (Delivery method is up to our store)

*We cannot accept requests for delivery dates and times both domestically and internationally.
*Delivery will be made within 3 business days once preparations are complete.
If the shipping fee is 360 yen, the item will be sent by post, but depending on the item, the item will be switched to Sagawa Express, so please pick it up.
For more information, please check the email with the subject line ``Shipping of order number #0000 has been completed.''
*Metal powders and liquids will be shipped by sea to Okinawa, Hokkaido, and remote island areas. (Delivery time: 1 week to 10 days)

2. Shipping date notification

After your order is confirmed, we will complete the shipping procedure and send you an email with the subject line ``Shipping of order number #0000 has been completed.'' For tracking your package or adjusting delivery in the event of your absence, please check the tracking number provided in the email and contact the shipping company directly. We are sorry, but we cannot specify the arrival date.

3. If the package is returned due to absence or unknown address

If the courier is not contacted within the courier storage period or the address is unknown, the product will be returned to our store. Returned products will be considered canceled and your order will be cancelled. The customer will be responsible for the round-trip shipping fee and 4% card payment fee. Thank you for your understanding.

[Courier storage information]

Sagawa Express
Storage period (including first delivery date): 8 days
Forwarding: Not possible
Yu-Pack
Storage period (including first delivery day): 7 days
Forwarding: Possible

No extended storage. Transfer destination is only possible if a corporation is specified. Please check with each delivery company for details.

About inventory

As we share inventory with physical stores, there may be times when items are out of stock.
In that case, we will contact you separately.

■Overseas shipping

• Shipping costs may change without notice depending on international circumstances.
• If your region is not available and shipping charges cannot be calculated, please contact us.
• For purchases over 10 kg, please place two orders or contact us using the contact form.
• If additional shipping charges will be incurred, we will notify you by email.

　

■Precautions for each country

[Customers residing in the United States]
*When purchasing powder or liquid products, it is necessary for the customer to prove that they are not subject to TSCA regulations due to TSCA regulations.
The shipping company will contact you, so please follow the instructions and submit your signature.
*Currently, very high customs duties may be required. Please check US customs rules before purchasing.

[Customers residing in South Korea]
*Please be sure to enter your personal custom code at the time of purchase.

[Chinese-speaking customers]
*Please enter the shipping address and name in English. Customs clearance is not possible in simplified or traditional Chinese.

Your valuable opinions and feedback will be helpful to other customers and help them have a better shopping experience. Please post your reviews in accordance with the following guidelines.

1. Application of Guidelines

Horikin Leaf Powder Co., Ltd. (hereinafter referred to as "our company") has set out the conditions for customers posting and viewing product reviews (hereinafter referred to as "reviews") on this website (hereinafter referred to as "this site") in these guidelines (hereinafter referred to as "these Guidelines"). These Guidelines apply to all customers who post or view reviews on this site.

2. Purpose of Reviews

The purpose of reviews is to share customers' honest opinions and evaluations of products and to help other users make purchasing decisions.

3. Posting and Publication

Please note that posts that include content that violates the prohibited items will not be published.

• Please note that even if the content posted in a review is similar to a product that our company will develop or sell in the future, the poster will not receive any compensation or rights.
• Please be sure to read these guidelines before posting a review. By posting a review, you are deemed to have accepted these guidelines.

4. Prohibited Items

• Posts that contain language that violates public order and morals, discriminatory or insulting content, slanderous language, violent or obscene language, or other inappropriate content.
• Posts that are not in line with the original purpose of reviews, or content that violates laws and regulations.
  Posts related to religion or ideology.
• Posts that include personal information such as your own or a third party's name, address, telephone number, or email address.
• Posts that infringe on intellectual property rights such as copyrighted works, trademarks, or patents of others, especially unauthorized reproduction or quotation from other sites or books.
• Content mentioning the specific names, prices, or amounts paid for other companies' products
• Posts that intentionally manipulate ratings or reputation, or posts that we determine to be equivalent
• Posts for commercial purposes, such as product sales promotions, advertisements, or affiliate links
• Posts containing false or misleading information
• Posting the same content multiple times

5. Use of Reviews

Posted content will be used solely for display on this website without individual permission.
However, if we wish to quote or publish your content on other websites, e-mail newsletters, or other media provided by our company, in promotional materials such as catalogs and brochures, or in advertisements, we will contact you in advance to ask for your permission. Please note that no compensation will be paid to the poster in such cases. We cannot accommodate requests to remove such content.

6. Deleting or Editing Reviews

In the following cases, we reserve the right to delete reviews without prior notice to the poster or edit them to the extent that it does not affect the intent of the post. By submitting a review, posters acknowledge that we may delete or edit reviews without prior notice to the poster.

• If the review contains content that violates the prohibited acts set out in these guidelines
• If a third party makes a complaint or complaint
• If the review is otherwise deemed inappropriate by our company

7. Handling of Personal Information

• We will appropriately handle your personal information obtained when using this website in accordance with our privacy policy.
• We are not obligated to delete any information posted by posters or published by our company on this website.

8. Review Posting System

This website uses the external service Judge.me to collect and display customer reviews. When posting a review, please note and agree to the following points.

• Review content is collected and managed through "Judge.me".
• For detailed information about "Judge.me" and its privacy policy, please refer to the link below.
  If you have any questions, please contact the Judge.me Help Center.
  https://judge.me/help/en

9. Disclaimer

The poster is responsible for the content of the review they post. The company assumes no responsibility for any trouble or damage arising from the content of the review.

10. Changes to the Guidelines

Our company reserves the right to revise these guidelines, in whole or in part, at its discretion. The revised guidelines will come into effect from the time they are published on this website.

Established September 2025