The email may have been received in a folder other than your inbox, such as a spam folder. Please check all folders. In addition, "domain specification" and emails may be blocked by anti-spam measures. Please set up reception for @horikin.co.jp.
If the problem is still not resolved, please contact us by phone.

As we specialize in selling materials, we do not offer wrapping services.

You can print/download from the payment screen, order confirmation email, or My Page.

Products in stock will be shipped within 2 business days.
For shipping, it will take the next day or the day after next. For Japan post, it will take about 3 days from the next day. (Post-mailing)

Overseas: 3-7 days

発送メールに荷物問い合わせ番号を記載しておりますので、各運送会社のサイトにて検索をお願いします。
【DHL】

Mainly we use DHL as our main courier service for an international shipment. Depending on the amount of the item, we may have to switch to a courier service for shipping.
We will send you a "Delivery Update" email, so please check the shipping and arrival date.

The arrival date may be different for products shipped directly from the factory and those shipped directly from the store.

Due to system limitations, we are unable to accept delivery date specifications. For DHL user, please check DHL on demand delivery service.

The date of your order is the date of card payment. If it takes several days for the product to arrive, such as on a remote island or overseas, depending on the timing of card payment, the payment may be debited before the product arrives.

If there is a change in the amount, please rest assured that it will be offset at a later date.

Items shipped overseas can be purchased without consumption tax in Japan, but depending on the country of import, customs duties and value-added taxes may be applied.

原産地証明をご希望のお客様はご購入前にContactよりお問合せ下さい。

Customs duty is a tax on imported goods. When purchasing a product from overseas, the purchaser (importer) is responsible for paying as a general rule. Value added tax (VAT) is usually levied in the country where the goods and services are consumed.

Customs duties and other taxes vary by country. Please refer to the HS code (listed on the product page/standards tab) on the website of the customs authority in your area.

Customs clearance procedures will be handled by the shipping company. Taxes and customs fees must be paid directly to the shipping company upon arrival of the product.

If the product is damaged or defective, or if you receive a product different from what you ordered, you can return or exchange the product. Please read the return policy and contact us using the Return form. Please refrain from returns or exchanges due to customer convenience.

Although we do our best to display the products to avoid misunderstandings, the colors and textures may differ depending on the customer's monitor environment. We do not accept returns due to slight color differences or incorrect orders.

As a general rule, we do not accept cancellations after an order has been placed due to customer circumstances (wrong size, wrong image, incorrect purchase, etc.). Please contact us via the Contact form as soon as possible. We will only respond if the product has not yet been shipped. Please check the shopping guide for details.

Customs duties are levied in each country, so you will be responsible for processing the refund of customs duties yourself. For details, please contact your local customs office.

Customs duties for replacement products due to defects on our part will be paid in advance for shipping.

Depending on the product, there are paid items and free items. Please contact us.

We are selling some sample books. Although we do not have samples of the product itself, you can purchase in the smallest unit, so please try it in units of 0.1g or 1 piece.

It may be possible to custom specifications, so please contact us.
However, please note that as this is an original product, changes and cancellations are not possible.

Please take a photo of the damaged part and then contact us using the Contact Form.
Gold Leaf is a very fragile product. We will determine whether the item is within the normal range, and if it is clearly defective, we will send you a replacement item as soon as possible.

The ingredients of edible platinum leaf and silver leaf are the same as those for crafts. However, we conduct sanitary control and inspect for the edible product.

The ingredients are the same for both food and craft use: 24K. Since it is 99.99% gold, it is also available on the edible page. However, we conduct sanitary control and inspect for foreign substances for the edible product.

We might have it available. Please feel free to contact us using the Contact Form.

Yes. You can view most products.
Please stop by if you are in the area. (We are closed on Saturdays, Sundays, and National Holidays)

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