Platinum Leaf

About shipping

1. Sagawa Express, Yamato Transport, Japan Post (Delivery method is up to our store)

*We cannot accept requests for delivery dates and times both domestically and internationally.
*Delivery will be made within 3 business days once preparations are complete.
If the shipping fee is 360 yen, the item will be sent by post, but depending on the item, the item will be switched to Sagawa Express, so please pick it up.
For more information, please check the email with the subject line "Shipping of order number #0000 has been completed.''
*Metal powders and liquids will be shipped by sea to Okinawa, Hokkaido, and remote island areas. (Delivery time: 1 week to 10 days)

2. Shipping date notification

After your order is confirmed, we will complete the shipping procedure and send you an email with the subject line "Shipping of order number #0000 has been completed.'' For tracking your package or adjusting delivery in the event of your absence, please check the tracking number provided in the email and contact the shipping company directly. We are sorry, but we cannot specify the arrival date.

3. If the package is returned due to absence or unknown address

If the courier is not contacted within the courier storage period or the address is unknown, the product will be returned to our store. Returned products will be considered canceled and your order will be cancelled. The customer will be responsible for the round-trip shipping fee and 4% card payment fee. Thank you for your understanding.

[Courier storage information]

Sagawa Express
Storage period (including first delivery date): 8 days
Forwarding: Not possible
Yu-Pack
Storage period (including first delivery day): 7 days
Forwarding: Possible

No extended storage. Transfer destination is only possible if a corporation is specified. Please check with each delivery company for details.

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About shipping

Shipping costs and product specifications are only provided by Shizendo. Prices may vary when ordering in-store or by phone.

1.Honshu, Shikoku, Kyushu region

Shipping service for single orders of 11,000 yen or more including tax. Less than 11,000 yen including tax: 770 yen (tax included) ・Total product weight (excluding packaging materials) less than 100g ・Thickness 3cm or less ・Up to A4 size: 360 yen (tax included)

・Products marked as "factory direct item (separate shipping)" require an additional shipping fee of 1,100 yen (tax included).

・Please contact us for packages over 10 kg.

2. Okinawa, Hokkaido, and remote island areas

Shipping service available for single orders of 33,000 yen or more including tax. Less than 33,000 yen (including tax): 1,760 yen (including tax)

・Total product weight (excluding packaging materials) less than 100g ・Thickness: 3 cm or less ・Up to A4 size: 360 yen (including tax)

・Products marked as "factory direct delivery (separate delivery)'' require an additional shipping fee of 2,200 yen (including tax).

・Please contact us for packages over 10 kg.

About inventory

As we share inventory with physical stores, there may be times when items are out of stock.
In that case, we will contact you separately.