返金規約
返品規約
万が一製品に破損、不良があった場合、もしくは注文と異なる商品が届いた場合、返品及び返金または交換をさせていただきます。以下の詳細をご覧いただき該当する場合は「お問い合わせ」を通じてお手続きをお願い致します。
返品特約
当店の製品は地金相場に影響されること、また運送時にダメージを受けやすい商品であるため未開封未使用品であってもお客様都合による返品交換はお受けできません。
注: 本返品保証はオンラインショッピングにのみ適用されます。
注：御覧になっている画面の環境により商品は実際の色合いと異なる場合があります。
■返品・交換をお受けできない場合
1）お客様のご注文ミス（商品違い・サイズ違い・誤購入）
2）お客様の都合（思っていた色ではなかった、必要なくなった など）
3）お客様による破損
4）使用途中の商品
5）商品到着後9日以上経過した場合
6）購入時にお送りした全ての同梱物(納品伝票、商品包装)がない場合
7) 返品フォームを経由せず返品された場合
■不良品・誤送・輸送中の破損商品の返品について
１）返送料金：返送・交換商品の送料・手数料は全て弊店が負担いたします。
２）返金手続きについて：返品（返金）希望の場合は、その都度相談させていただきます。返金は購入時に行った同じ支払方法で行われます。
３）返品の際にお願いしたいこと：
・外箱に損傷がある場合で商品まで損傷が及んでいると思われる場合は受け取り拒否をお願いします。その際にお手数ですが、破損荷物の撮影もお願いいたします。備考欄に受け取り拒否された旨をご記入下さい。
・商品の不備につきましても写真を撮影いただけますようご協力お願い致します。
4）返品・交換処理日数について：弊店返品部門では返品された商品の到着後、返品条件を満たしているか検品を行なっています。返品された商品でも条件に満たない場合は返金・交換に対応できません。また返品処理には、商品到着時から7営業日ほどかかる場合があります。
Special Terms for EU Consumers
1.Scope
This section applies only to consumers residing in EU Member States.
This section does not apply to companies, businesses, professionals, studios, resellers, or other customers purchasing for business or professional purposes, unless otherwise required by law. If a company name, studio name, organization name, or similar information is entered when placing an order, we may treat the order as a purchase for business purposes.
If there is any conflict between our general Return and Refund Policy and this section, this section will apply only to consumers residing in EU Member States.
2. Right of Withdrawal and Request Period
Consumers residing in EU Member States may have the right to withdraw from the contract without giving any reason within 14 days from the day they receive the product.
As a general rule, the date of receipt will be based on the delivery completion date recorded in the tracking information provided by the shipping carrier. If you claim that the actual date of receipt is different, we may ask you to provide information or documents that can confirm this.
3.How to Submit a Withdrawal Request
If you wish to exercise your right of withdrawal, please submit your request through our “EU Withdrawal Form”.
You will need to enter the information required to confirm your order, such as your order number, email address, and name.
Once your withdrawal request has been submitted, a confirmation email will be sent automatically to you.
4.Returning the Product
After submitting a withdrawal request, you must return the product to us. Please send back the product within 14 days from the day you submitted the withdrawal request.
Return shipping costs based on the right of withdrawal are your responsibility.
We recommend using a shipping method that includes tracking and compensation. If damage, loss, delivery delay, or any other issue occurs during return shipping arranged by you, we may need to adjust the refund amount or ask for additional confirmation.
If customs duties, import taxes, customs clearance fees, carrier advancement fees, or any other costs arise in connection with the return shipment, these costs are your responsibility. If we pay any of these costs, we may deduct the actual amount incurred from the refund amount.
5. Refunds
As a general rule, the refund will cover the product price and the initial shipping cost for the standard delivery offered by us.
However, if you selected a delivery method or additional service other than standard delivery, any additional cost exceeding the standard delivery cost may not be refundable.
Refunds will generally be made using the same payment method used at the time of purchase. We may withhold the refund until we have received the returned product or until you have provided evidence of having sent back the goods. The refund amount will be determined after we check the condition of the returned product.
6. Adjustment of the Refund Amount Based on Product Condition
If the product has been used or handled beyond what is necessary to check its nature, characteristics, and functioning, we may deduct the resulting diminished value from the refund amount.
For products whose contents are sold by weight or quantity, if the contents have decreased, we may deduct the amount corresponding to the decrease from the refund amount.
We may also reduce the refund amount according to the condition of the product if it is returned with damage, stains, missing items, significant damage to the packaging, or in any other condition that makes resale difficult.
7. Cases Where the Right of Withdrawal May Not Apply
We may not be able to accept withdrawal of the contract for products or transactions that are excluded from the right of withdrawal under applicable law.
This may include goods made to the consumer’s specifications, clearly personalised goods, and goods whose price depends on fluctuations in the financial market that cannot be controlled by us.
8. Defective Products, Incorrect Shipments, and Products Damaged During Transportation
Returns or exchanges for defective products, incorrect shipments, or products damaged during transportation will be handled under our general Return and Refund Policy, not under this section.
